1. Deposit Policy
- A deposit of 25% of the total treatment cost is required to secure your booking.
- Deposits are non-refundable under any circumstances. This policy is in place to cover administrative costs, time, and any materials purchased in advance.
- Deposits will be held for a maximum of six weeks in line with product expiry. If treatment has not proceeded within this timeframe, the deposit will be forfeited, and a new deposit will be required
2. Rescheduling
- Clients are allowed to reschedule their appointment up to 48 hours before the booked date, subject to availability.
- Rescheduling may only occur a maximum of two times. Beyond this, the deposit will be forfeited, and a new booking with a new deposit will be required.
3. Cancellations and Deposits
- If a client fails to attend an appointment or cancels within 48 hours, the deposit will be forfeited.
4. Product Purchases
- Once a product has been purchased for your treatment, it is assigned to you and cannot be transferred to another client.
- The cost of the product is non-refundable, even if the treatment does not proceed.
5. Price Changes
- All prices are subject to change to reflect rising costs or changes in services.
- If treatment is postponed or rescheduled beyond the original booking year, the new year’s prices will apply unless otherwise agreed.
6. Medical or Dental Delays
- If your treatment cannot proceed due to medical or dental issues, please inform us as soon as possible.
- We will hold your product for a maximum of six weeks in line with product expiry. After this timeframe, new costs or deposits may apply.
7. Forms and Documentation
- Submission of all required medical forms and information is mandatory prior to treatment.
- Our Aesthetics Practitioner or Pharmacist may require additional medical information to ensure your treatment can proceed safely.
- It is the client’s responsibility to provide this information promptly to avoid delays or cancellations.
- If you are unsure of what is needed, we recommend contacting our esthetician or office team for guidance.
- Forms are non-refundable and cannot be reused for a new booking.
8. Agreement to Terms
- By booking a treatment, you agree to these terms and conditions.
- It is the client’s responsibility to ensure they are aware of and comply with these policies.
